The Dymatize Store store is managed by Pinpoint Marketing Group in Dallas,
TOLL FREE: 800.521.2462
MAILING ADDRESS: Pinpoint Merchandising, 3710 W Royal Ln, Suite 125, Irving, TX 75063
HOURS OF OPERATION: Monday – Friday, 9AM-5PM CST
This is only for North America inquiries.
If you received the wrong product(s) or the product(s) received are defective, please do not just ship your order back to us. Please contact us at email@example.com with your order number and a specific explanation of the issue. The DYMATIZE online store is unable to accept returns for any reason other than your product(s) being defective or different than the item that was ordered. Exchanges are accepted for a different size of the exact same item originally ordered. If you plan to return or exchange your item, please DO NOT remove the hang tag from the garment. Exchange shipments for non-defective products will require a money order in the amount of $10.00 ($40.00 for shipments outside of the United States) to accompany the return item in order to cover the cost of the secondary shipping. To receive exchange instructions for your order, please email firstname.lastname@example.org with your order number and a description of the replacement item you’d like to receive. We will contact you promptly with next steps. Thank you!