The Dymatize Store store is managed by Pinpoint Marketing Group in Dallas,
TOLL FREE: 800.521.2462
MAILING ADDRESS: Pinpoint Merchandising, 3710 W Royal Ln, Suite 125, Irving, TX 75063
HOURS OF OPERATION: Monday – Friday, 9AM-5PM CST
This is only for North America inquiries.
Please email email@example.com or call 800-521-2462
If you plan to return your item, DO NOT remove the hang tag from the garment. To receive return instructions for your order, please email firstname.lastname@example.org with your order number. As long as the order was delivered within 30 days and tags are still be on we will provide a return label via email. The return must be received within 2 weeks of sending label. Once the product(s) are received we will process a refund less shipping costs.
How do I exchange an item I purchased?
Unfortunately we do not do exchanges at this time. You will need to send back for refund (see Return instructions above) and place a new order.
Returns and Exchanges for International Orders
You can return an item received in an International order within 30 days from date of delivery as long as the tags are still on, but exchanges are not possible at this time. Instead, you can return the unwanted item and order a new replacement separately.
Refunds include merchandise total only. Unfortunately, we cannot refund your original international shipping charges or other fees charged.